1. How to contact us
For general support, privacy questions, or account requests, contact Qareeb support at:
Email: [email protected]
This page helps users send clear support requests without sharing sensitive information.
2. What to include
When you contact support, please include:
- Your Support ID or public ID if available on the Account screen
- App version, if visible
- Device OS: Android or iOS
- A clear description of the issue and the steps that led to it
- Screenshots if helpful, with sensitive information hidden
Do not send your password, login codes, MFA codes, or verification codes. Qareeb support will not ask for these by email.
3. Safety and reporting
If your request is about abuse, threats, scams, or prohibited content, use the in-app report or block tools first when possible. In-app reports help us connect the request to the relevant conversation or message.
You can also email [email protected] with your Support ID and a short description of what happened.
Qareeb is not an emergency service. If you or someone else is in immediate danger, contact local emergency services in your country.
4. Account deletion
If you want to delete your account, see Account Deletion. The preferred method is in-app deletion because it takes effect immediately after successful confirmation.
If you cannot access the app, email us from an address where you can receive replies and include your Support ID, account email, or public ID if available. Do not send your password. Uninstalling the app does not automatically delete your account.
5. Expected response time
We aim to review support requests within a reasonable period. Account or deletion requests may require additional verification to confirm that the request comes from the account owner and may take up to 30 days after verification is complete, unless legal or safety obligations require more time.